tag:akutehealth.statuspage.io,2005:/historyAkute Health Status - Incident History2024-03-26T17:17:12-05:00Akute Healthtag:akutehealth.statuspage.io,2005:Incident/203389542024-03-23T16:32:53-05:002024-03-23T16:32:53-05:00Intermittent database slowdown<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>16:32</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:36</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:10</var> CDT</small><br><strong>Identified</strong> - We have been experiencing intermittent database slowdowns today. We believe we have identified the issue and are deploying a patch to resolve it. We will continue to monitor and update as needed. We apologize for the inconvenience this may have caused.</p>tag:akutehealth.statuspage.io,2005:Incident/202464152024-03-14T16:51:56-05:002024-03-14T16:51:56-05:00Eprescribing/Medication functionality loading slowly<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:51</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:12</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:48</var> CDT</small><br><strong>Monitoring</strong> - We are aware of an incident in which our eRx/medication application has been loading slowly/erroring. This slow down occurred between 2:48 pm ET - 3:12 pm ET. Our reporting tools indicate that the slowdown is resolved now and should be functioning as expected. We will continue to monitor the situation and work with our partners towards a root cause analysis and planned fixes to prevent this from occurring.<br />We apologize for the inconvenience this has caused and understand how vital eRx is to your workflows. We are committed to resolving this issue in a manner that prevents it from reoccurring as best we can.</p>tag:akutehealth.statuspage.io,2005:Incident/202171242024-03-11T22:44:05-05:002024-03-11T22:44:05-05:00EPCS Not Re-enabled For All Pharmacies<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>22:44</var> CDT</small><br><strong>Resolved</strong> - This has been resolved. All pharmacies that previously supported EPCS should now again support it.<br />We apologize for the length of the outage and inconvenience it has caused. Please let us know if you continue to experience issues.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:05</var> CDT</small><br><strong>Identified</strong> - We are aware of an incident preventing controlled substances from being prescribed electronically to all pharmacies. This issue is related to the Change Healthcare outage - at the time Surescripts disabled EPCS to pharmacies using Change Healthcare. Since then, Surescripts has re-enabled EPCS, however, it has not been updated to all of Surescripts eprescribing partners. We are working with our downstream eRx partners and Surescripts to get a resolution on this ASAP - potentially by end of day today.<br /><br />We apologize for the inconvenience this has caused and are hoping for resolution from our partners ASAP.</p>tag:akutehealth.statuspage.io,2005:Incident/201583432024-03-04T11:31:39-06:002024-03-04T11:31:39-06:00Appointment Updates Not Working<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:31</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:02</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:02</var> CST</small><br><strong>Monitoring</strong> - We discovered a recent update caused appointment updates (such as updating appointment status) to not allow you to save. We have since identified and fixed the bug.<br /><br />We recognize how vital the scheduling tool is to your operations and sincerely apologize for the issue. Please let us know if you continue to experience any issues.</p>tag:akutehealth.statuspage.io,2005:Incident/200848802024-03-02T10:15:11-06:002024-03-06T15:10:27-06:00Surescripts Network Isolated Connectivity Issue<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:15</var> CST</small><br><strong>Resolved</strong> - The recent issues related to e-prescribing and EPCS was related to the ChangeHealthcare connectivity issue that started on Wednesday, February 21, 2024 at 12:35 PM ET. Our pharmacy partners have confirmed that this issue is considered resolved as of Saturday, March 2, 2024 - 11:15 AM ET.<br /><br />A little background from Surescripts:<br /><br />On February 21, 2024, Optum discovered that a threat actor had gained access to one of their Change Healthcare environments. Once Optum became aware of the outside threat, in the interest of protecting partners and patients, they took immediate action to disconnect Change Healthcare’s systems to prevent further impact. There was no security impact to the Surescripts network as a result of this incident.<br /><br />Surescripts took immediate action to allow E-Prescribing transactions transmitted through Change Healthcare to continue to flow electronically or automatically default to fax without delay. This disruption only impacted pharmacies that connect to the Surescripts network through Change Healthcare. E-Prescribing and EPCS continued to operate normally for the vast majority of pharmacies.<br /><br />EPCS Issues:<br />In an effort to support the continuous and safe delivery of controlled substance prescriptions, Surescripts removed EPCS services for all pharmacies connected through Change Healthcare as of 10:30 a.m. ET on February 24.<br /><br />On March 1, in an effort to restore E-Prescribing services with Surescripts, Change Healthcare launched a new E-Prescribing environment that is connected to servers that were not compromised. A third-party auditor reviewed the new E-Prescribing environment, and Surescripts validated the attestation provided by Change Healthcare. As of March 1, Change Healthcare resumed E-Prescribing operations in this new environment.<br /><br />On March 2, Surescripts resumed EPCS services for all pharmacies connected through Change Healthcare.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>23:30</var> CST</small><br><strong>Identified</strong> - We have been informed that Surescripts is experiencing a network interruption related to its vendor's (Change Healthcare) cyber security issue. Please be assured that there has been no security impact on the Akute network due to this event.<br /><br />Though there is no overall disruption to Akute's prescribing services, Real-Time Prescription Benefit (RTPB), eligibility transactions with Optum, and EPCS prescriptions to Change Healthcare pharmacies are impacted.<br /><br />Impact:<br />* Inability to receive Real-Time Prescription Benefit data for patients with Optum plans<br />* Pharmacies are experiencing delays in dispensing due to eligibility checks/claims<br />* EPCS prescriptions to Change Healthcare pharmacies have been disabled<br /><br />Recommended Actions:<br />* It is recommended that prescribers direct prescriptions to a different pharmacy other than Change Healthcare.<br /><br />You should continue to use the Akute ePrescribing services as normal with confidence. We will continue to monitor for any threats as part of our ongoing commitment to our customers and will continue to provide additional updates as needed.<br /><br />If you have any questions, please contact support@akutehealth.com.</p>tag:akutehealth.statuspage.io,2005:Incident/200521462024-03-20T14:06:31-05:002024-03-20T14:06:31-05:00CommonWell Health Alliance Network Outage<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:06</var> CDT</small><br><strong>Update</strong> - Last week CommonWell informed us that its production network was reactivated after a rigorous investigation by the Change Healthcare team. CommonWell has assured us that their environment was not compromised and will not require any restoration or rollback.<br /><br />In light of these considerations, we have decided to continue to exercise caution and will wait for a formal announcement before authorizing the restoration of our connection.<br /><br />We have been and will continue to work closely with their team to get this incident resolved as soon as possible. If we receive any notable updates this week, we’ll be sure to let you know.<br /><br />We appreciate your understanding and patience over the last few weeks. If you have any questions or require assistance, please contact our Support team.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:11</var> CST</small><br><strong>Update</strong> - We wanted to provide you with an update regarding the ongoing outage with the CommonWell HIE.<br /><br />We heard from their team this morning that the restoration of their system will not take place until all the systems that are down are thoroughly investigated and the core environment is reinstated. They have not provided a definitive schedule for reinstating the core environment, but we will keep you updated as we learn more.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:32</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:52</var> CST</small><br><strong>Identified</strong> - We wanted to let you know that we received an update from CommonWell this morning, and unfortunately, their outage is persisting. They are not able to provide a timeline for the system to be restored, but they warned that it could be a matter of multiple days. While this situation continues to evolve, we have temporarily disabled CommonWell licenses for all tenants on our platform, to prevent issues with HIE record requests more broadly.<br /><br />CommonWell has acknowledged that this outage resulted from a more general system outage at Optum and its subsidiary, Change Healthcare, which is CommonWell’s technology service provider. We understand that you may be concerned about the recent cyberattack on Change Healthcare and its potential impact on your data. We want to assure you that we are taking this matter seriously and are committed to protecting your information. We understand that you may have questions and concerns. We are committed to keeping you informed and will provide updates as we learn more.<br />For clarity, we do not share information with the HIEs without your initial consent and only on a per patient basis after a record request for a specific patient. If you have made no record requests, then no data has been sent through the networks.<br /><br />If you’d like more regular updates from Optum and Change Healthcare, you can refer to Change Healthcare’s status page: https://status.changehealthcare.com.<br /><br />Please reach out to your Account Manager for additional questions.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:58</var> CST</small><br><strong>Investigating</strong> - CommonWell Health Alliance is currently experiencing a network outage that will impact your ability to query it's network. This has no impact on any other services within Akute and the Carequality Network is still operational. <br /><br />If you’re not an HIE user and received this message, please note this outage will not affect your workflows.</p>tag:akutehealth.statuspage.io,2005:Incident/200406952024-02-21T08:00:25-06:002024-02-21T12:51:46-06:00EPrescribing Downtime Resolved<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CST</small><br><strong>Resolved</strong> - There was a period of 6 minutes this morning where our ePrescribing functionality was down. It has since been resolved. We apologize for this inconvenience. A root cause analysis is being performed to determine the cause of the issue and solutions to prevent it from occurring again in the future.<br />Thank you for reaching out and please let us know if you continue to experience this issue after refreshing the app and trying again.</p>tag:akutehealth.statuspage.io,2005:Incident/194328562023-12-13T22:00:34-06:002023-12-13T22:00:34-06:00Staging Environment Down for Maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:02</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance on our staging server and application. While we do not expect this to cause staging to go down, it may still occur while we implement this upgrade.<br />The maintenance will be completed within 2 hours and will not affect production.</p>tag:akutehealth.statuspage.io,2005:Incident/192644052023-12-10T06:00:03-06:002023-12-10T06:00:03-06:00Labcorp system maintenance on the Enterprise Datacenter<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>06:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>04:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:15</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:15</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:14</var> CST</small><br><strong>Scheduled</strong> - On Sunday, December 10, 2023, Labcorp will perform system maintenance on the Enterprise Datacenter from 5:00 AM – 7:00 AM ET. Please be advised that outages are expected as a result of this event and you may experience minor connectivity latency during this time. Any pending data will be sent/received once connectivity has been reestablished.<br /><br />Of note: this is external to Akute; however please dont hesitate to reach out if you have any further questions.</p>tag:akutehealth.statuspage.io,2005:Incident/188359932023-10-18T15:48:20-05:002023-10-18T15:48:20-05:00Eprescribe, medications, & allergies unavailable<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>15:48</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>07:00</var> CDT</small><br><strong>Monitoring</strong> - A fix has been identified and implemented as of 6:25 am ET this morning. If you are still experiencing errors in the eprescribe application, our vendor has stated that refreshing that page will resolve the errors. Please refresh and if you are still experiencing issues reach out to us at support@akutehealth.com.<br /><br />Thanks for your patience with this as we worked with our vendor to understand the issue and resolution steps.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>06:00</var> CDT</small><br><strong>Update</strong> - We are continuing to receive reports of eprescribe services not fully functioning. We are working with our vendor to get a resolution ASAP. We sincerely apologize for the continued outage and will provide updates as we are able.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>01:01</var> CDT</small><br><strong>Identified</strong> - A planned routine maintenance from our eprescribe vendor resulted in a system outage impacting eprescribing, medication list, and allergy list in both the web app and API. Our vendor has informed us they are working diligently to resolve this and are reporting an estimated time of 5:30 am ET for resolution.<br /><br />We sincerely apologize for the issue and will provide updates as we can.</p>tag:akutehealth.statuspage.io,2005:Incident/185134662023-09-15T15:41:13-05:002023-09-15T15:41:13-05:00Inbound & Outbound Faxing Down<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:41</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:58</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:57</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:17</var> CDT</small><br><strong>Identified</strong> - We are aware of an issue with our fax provider causing a high percentage of inbound & outbound faxes to fail. We are working closely with our downstream partners to help get the issue resolved ASAP.<br /><br />We sincerely apologize for the issue and will provide updates as soon as they are available.</p>tag:akutehealth.statuspage.io,2005:Incident/182364212023-08-27T21:05:10-05:002023-08-27T21:05:10-05:00Eprescribe maintenance (< 5 minutes)<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>21:05</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>21:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:45</var> CDT</small><br><strong>Scheduled</strong> - Our eprescribe application will be undergoing maintenance at this time. It should only last for less than 5 minutes.</p>tag:akutehealth.statuspage.io,2005:Incident/181853312023-08-18T09:38:40-05:002023-08-18T09:38:40-05:00Task patient search failing<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>09:38</var> CDT</small><br><strong>Resolved</strong> - We've fixed an issue causing the task patient search to not load any patients. We sincerely apologize for any inconvenience this has caused.</p>tag:akutehealth.statuspage.io,2005:Incident/177114802023-06-29T13:30:25-05:002023-06-29T14:54:43-05:00Printing Prescription Scripts Error<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>13:30</var> CDT</small><br><strong>Resolved</strong> - This issue is now resolved. We apologize for any inconvenience this has caused.<br />Please let us know if you continue to experience any errors.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>16:41</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and our e-prescribe partner is working on a solution. ETA is tonight (6/28) or early tomorrow (6/29).</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue causing prescription scripts to not be printable. We'll provide updates as soon as we are able.</p>tag:akutehealth.statuspage.io,2005:Incident/175625962023-06-13T18:13:46-05:002023-06-13T18:13:46-05:00Login & other functions down<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:13</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:48</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. You may still experience occasional issues as AWS services are brought back online.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:54</var> CDT</small><br><strong>Update</strong> - The root cause has been identified as an issue in the AWS region us-east-1 with serverless functions, which our app relies on for the login functions.<br />We are exploring options to bypass this AWS issue for authentication to allow users to log in. We will continue providing updates as available.<br /><br />The AWS status can be viewed here: https://health.aws.amazon.com/health/status</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:09</var> CDT</small><br><strong>Identified</strong> - The fix has been isolated to our hosting provider, which is working to resolve the issue. While this is being fixed, please DO NOT:<br />* Log out of Akute if possible, as you won't be able to log back in<br />* Use the settings pages<br />Once the fix is implemented, you will be able to log out and log back in as well as use the Settings.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:00</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue causing authentication & login to Akute, as well as a select number of other functions, to be down due to our hosting provider being down.</p>tag:akutehealth.statuspage.io,2005:Incident/174823792023-06-05T15:41:42-05:002023-06-05T15:41:42-05:00Staging/Test Environment Down For Maintenance<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:41</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:05</var> CDT</small><br><strong>Monitoring</strong> - The maintenance has completed on the staging environment and access should be restored. We are monitoring the results.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Identified</strong> - We are conducting unscheduled maintenance on our staging environment. During this time, staging will not be accessible either through the web app or the API. We expect staging to be back up later today.<br />Production environments are not affected.</p>tag:akutehealth.statuspage.io,2005:Incident/173427922023-05-23T12:10:52-05:002023-05-23T12:10:53-05:00Eprescribe application slowness<p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:33</var> CDT</small><br><strong>Monitoring</strong> - Response times from our eprescribe functionality have normalized and we are monitoring the results. We sincerely apologize for the inconvenience this may have caused.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue causing slow response times from our eprescribe functionality.</p>tag:akutehealth.statuspage.io,2005:Incident/172817682023-05-17T14:00:36-05:002023-05-17T14:00:36-05:00Slow loading tasks<p><small>May <var data-var='date'>17</var>, <var data-var='time'>14:00</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved. We scaled up our server instances to better handle the load. In addition, we will implement better controls to prevent this slowdown in the future.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>13:48</var> CDT</small><br><strong>Identified</strong> - We've identified an issue with tasks loading slowly and are working on a fix.</p>tag:akutehealth.statuspage.io,2005:Incident/171456512023-05-04T21:05:12-05:002023-05-04T21:05:13-05:00Eprescribe maintenance (< 5 minutes)<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:05</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> CDT</small><br><strong>Scheduled</strong> - EPrescribe access may by impacted by this maintenance. Minimal downtime, fewer than 5 minutes, is expected.</p>tag:akutehealth.statuspage.io,2005:Incident/169354742023-04-21T22:19:04-05:002023-04-21T22:19:04-05:00Staging Environment Down for Maintenance<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>22:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>22:03</var> CDT</small><br><strong>Identified</strong> - This has no impact on production. Running updates on staging causing unexpected downtime. Should resolve soon.</p>tag:akutehealth.statuspage.io,2005:Incident/168660642023-04-14T13:05:15-05:002023-04-14T13:56:26-05:00Pharmacy Transmission Errors<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>13:05</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>10:47</var> CDT</small><br><strong>Identified</strong> - We are aware some clinicians are seeing pharmacy transmission errors that cannot be cleared. These are old or previously addressed errors. These were inadverantly brought forward during a data cleanup from our eprescribe partner. Our partner is working to clear these out. We will update this page when that cleanup is complete.</p>tag:akutehealth.statuspage.io,2005:Incident/168662792023-04-14T12:00:43-05:002023-04-14T12:00:43-05:00Increased EPrescribe Latency & Error Rate<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>12:00</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>11:32</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>11:20</var> CDT</small><br><strong>Identified</strong> - Another fix is currently being implemented that may cause temporary downtime. It should return to working conditions soon. We will provide an update as soon as it is back up.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>11:18</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We apologize for the inconvenience this may have caused.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>Investigating</strong> - We are investigating an issue causing increased errors & latency with our eprescribe partner.</p>tag:akutehealth.statuspage.io,2005:Incident/166084342023-03-22T12:40:05-05:002023-03-22T12:40:05-05:00Eprescribe Down<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:40</var> CDT</small><br><strong>Resolved</strong> - This issue has been resolved. A browser refresh may be required to resolve the issue. <br />We apologize for the inconvenience this issue may have caused and are continuing to work with our partners to improve the reliability and experience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:52</var> CDT</small><br><strong>Investigating</strong> - We are investigating an issue with our eprescribe application not working.</p>tag:akutehealth.statuspage.io,2005:Incident/163597492023-03-06T18:04:44-06:002023-03-06T18:04:44-06:00E-Prescribing Latency<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:04</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:35</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:23</var> CST</small><br><strong>Identified</strong> - Our partner is working to bring speeds back to normal. The eprescribe page should be back to normal shortly. We sincerely apologize for the inconvenience this causes and recognize the importance of a quick & easy eprescribe functionality.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:17</var> CST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing slowness with our eprescribe partner. We will provide an update as soon as possible. Scripts should still be going through, but may take much longer than normal to process.</p>tag:akutehealth.statuspage.io,2005:Incident/163178212023-03-01T18:30:06-06:002023-03-01T18:30:06-06:00E-Prescribing Latency<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:30</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:59</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:28</var> CST</small><br><strong>Identified</strong> - Our medication data is experiencing increased latency causing issues with the ability to view/update medication & allergy lists. We're in contact with our eprescribe partner and have identified that they are working on resolving the issue.</p>