All Systems Operational
Uptime over the past 90 days. View historical uptime.
App ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Lab Ordering/Results ? Operational
90 days ago
100.0 % uptime
Today
E-prescribe ? Operational
90 days ago
99.86 % uptime
Today
Appointment Text Reminders ? Operational
90 days ago
100.0 % uptime
Today
Health Information Exchange (HIE) Networks ? Operational
90 days ago
100.0 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
E-Prescribe Staging ? Operational
90 days ago
100.0 % uptime
Today
API - Staging ? Operational
90 days ago
100.0 % uptime
Today
App - Staging ? Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
AWS EC2 (us-east-1) ? Operational
Netlify High-Performance Edge Network ? Operational
Faxing Operational
90 days ago
99.89 % uptime
Today
Receiving inbound faxes Operational
Sending outbound faxes Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
Eprescribe Module PDMP Hotfix
Completed - The scheduled maintenance has been completed.
Mar 12, 21:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 CDT
Scheduled - This hotfix addresses errors while trying to access patient PDMP reports.
Akute's eRx module will be temporarily unavailable during this time
Mar 12, 17:59 CDT
PDMP Report Issues
Resolved - We are pleased to inform you that the PDMP Issue reported on 3/12/25 5:30 AM ET has been resolved. Our team has worked diligently to address the issue, and all affected services are now fully restored.

Incident Details:

Issue: An error is returned upon trying to access PDMP Reports
Affected Services: Prescribing Application
Start Time: 3/12/25 5:30 AM ET
Resolution Time: 3/12/25 10:05 PM ET
What We Did:
Our team identified a change made by BambooHealth, implemented a fix to handle this change, tested the solution, and deployed it during the hotfix maintenance window this evening.

Current Status:
All systems are operating normally, and PDMP reports are now being displayed.

We sincerely apologize for any inconvenience this incident may have caused. We are committed to delivering reliable services and continuously improving our systems to minimize disruptions.
Mar 12, 21:06 CDT
Identified - Our engineering team has identified an uncommunicated change in BambooHealth's functionality and is actively implementing a workaround. We expect to resolve the issue with a hotfix release at 10 PM ET tonight. In the meantime, PDMP can be verified directly within each state's PDMP portal.

We apologize for any inconvenience this may be causing and appreciate your patience as we work to resolve the issue. Your experience is our top priority, and we are committed to keeping you informed throughout this process.
Mar 12, 12:57 CDT
Investigating - We are currently experiencing an issue with BambooHealth, our PDMP provider. At this time, providers are unable to view patient PDMP reports. Our team is actively working with BambooHealth to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have more information.

Thank you for your patience and understanding.
Mar 12, 11:31 CDT
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025
Labcorp System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 16:00 CDT
Scheduled - On Sunday, March 9, 2025, Labcorp will perform network maintenance on the Enterprise Datacenter from 5:00 PM – 11:00 PM ET. Please be advised that brief outages are expected as a result of this event, and you may experience minor connectivity latency during this time. Any pending data will be sent/received once connectivity has been reestablished.

We apologize for any inconvenience this may cause to your EDI connectivity (electronic lab integration) processes. If you have any questions or concerns regarding this notification, please contact edisupport@labcorp.com.
Mar 4, 13:43 CST
Eprescribe Module Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 21:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 CDT
Scheduled - Akute's eprescribing module & medication APIs are scheduled for maintenance to enhance performance and reliability.
These medication related services will be temporarily unavailable during this time We apologize for any inconvenience and appreciate your patience. If you have any questions, feel free to reach out to the Akute Support Team.
Mar 4, 21:34 CST
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

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