From 7:35 AM to 11:20 AM CT on November 5, the e-prescribe module had a service issue. During this time, prescribing screens may have loaded slowly, and the “Approve & Send” button was sometimes greyed out, so some prescriptions couldn’t be sent right away. Insurance coverage checks during prescribing may also have been slow or failed.
The cause was a database performance problem at one of our e-prescribing partners, and it has been fixed. E-prescribing has been working normally since then. The rest of Akute was not affected.
If a prescription you tried to send this morning doesn’t show as sent, please check it and send it again. Contact support if you still have trouble.