All systems have returned to nominal performance and access to our support system has returned as well. We appreciate your patience during this incident. Please do not hesitate to reach out to support with any follow up questions.
Posted Oct 20, 2025 - 16:50 CDT
Update
We're still seeing some performance impact in Akute as a result of an ongoing outage with AWS. We are continuing to monitor and will provide updates here as soon as we have more to share. In addition, our Support tool has been affected by the outage, impacting our ability to review and respond to support requests. If you have any urgent issues, please contact us via text or call at (855) 755-8517.
Posted Oct 20, 2025 - 12:49 CDT
Identified
The AWS outage is continuing to affect Akute's server capacity. We are seeing slower than normal server response times, leading to slower application performance. We'll continue to monitor the situation and provide updates when possible.
Posted Oct 20, 2025 - 10:05 CDT
Monitoring
This morning's AWS outage has affected Akute and our server autoscaling, resulting in slower performance of the Akute application. AWS has resolved the issue and we can see our services returning to normal performance. We'll continue to monitor the situation and provide updates as necessary. Please do not hesitate to reach out to support if you have any questions or concerns.
Posted Oct 20, 2025 - 09:31 CDT
This incident affected: App, API and Staging (API - Staging, App - Staging).